Help Center
How can we help?
Find answers about your account, safety, profile verification, plans, and online dating on MrMatch.
Browse help categories below to find what you need quickly.
Find the help you need, organized by topic.
Account & Login
Sign in, access, settings, and profile basics.
Account Recovery
Recover access, reset credentials, and secure your account.
Safety & Verification
Identity checks, SafeDate, reporting, and trust features.
Plans & Billing
Subscriptions, payments, upgrades, and billing support.
Profile & Discovery
Edit your profile, visibility, discovery, and preferences.
Technical Support
App issues, bugs, performance, and troubleshooting.
- Bug reporting
- App crashes
- Performance issues
Need help from our team?
Can’t find what you need? Our support team is here to help you quickly and securely.
Frequently Asked Questions
Quick answers to the questions we hear most. If yours isn’t here, reach out to support.
Found something not working?
If you’ve encountered a technical issue or bug, you can report it to help us improve MrMatch.
Describe the issue clearly
Explain what happened and what you expected to happen.
Mention your device
iOS, Android, or Web - include OS version if possible.
Steps to reproduce
List the exact steps that led to the issue.
Attach screenshots
Visuals help us diagnose and resolve much faster.