Refund and Cancellation Policy

1. WHO WE ARE

MrMatch is supported by business entities in Australia and India.

MR MATCH PTY LTD, Australia, manages the MrMatch brand and international business operations.

MORANT TERRA PRIVATE LIMITED, India, provides technology development, customer support, operational services, and payment processing support for the MrMatch platform.

Membership purchases, Diamond purchases, Incognito access, Boosts, Fire Mode add-ons, and other platform payments may be processed by Morant Terra or other authorised payment providers acting on behalf of MrMatch.

2. NO RECURRING SUBSCRIPTIONS

MrMatch currently offers fixed-period memberships and digital services.

Memberships are one-time purchases for the selected period shown at the time of purchase.

MrMatch does not automatically renew memberships and does not charge users on a recurring subscription basis unless this is clearly stated at the time of purchase.

When a paid membership period ends, access to paid membership features will end unless the user chooses to purchase another membership period.

3. PAID MEMBERSHIPS

Paid memberships may include access to additional features, higher limits, visibility tools, AI-assisted features, alerts, discovery options, Safe Date access for eligible verified users, or other benefits made available by MrMatch from time to time.

Once a paid membership has been activated or used, it is generally non-refundable, except where required by applicable law or where MrMatch determines that a refund is appropriate.

Changing your mind, not using the membership, not receiving matches, not receiving replies, or being dissatisfied with the outcome of interactions with other users does not automatically qualify for a refund.

4. DIAMONDS

Diamonds are virtual digital items used only within the MrMatch platform.

Diamonds may be purchased, earned, rewarded, or provided through promotions.

Diamonds may be used for selected platform features, including extra actions, Boosts, Incognito access, Fire Mode add-ons, extra saves, extra reactions, or other digital services made available from time to time.

Diamonds have no cash value and cannot be sold, transferred, traded, exchanged, withdrawn, or redeemed for money or compensation, except where required by applicable law.

Purchased Diamonds are generally non-refundable once delivered to the user account.

Earned, rewarded, bonus, promotional, or complimentary Diamonds are not refundable and have no cash value.

5. INCOGNITO, BOOSTS, FIRE MODE, AND DIGITAL ADD-ONS

MrMatch may offer digital add-ons such as Incognito access, Boosts, Fire Mode add-ons, visibility tools, alert features, and other premium actions.

These services may be purchased directly or activated using Diamonds.

Once an Incognito period, Boost, Fire Mode add-on, visibility feature, alert feature, or other digital add-on has been activated, delivered, or used, it is generally non-refundable.

If a technical issue prevents the purchased digital service from being delivered or used, MrMatch may, at its discretion, provide a refund, replacement, credit, Diamond restoration, or other appropriate solution.

6. REFUNDS MAY BE CONSIDERED IN LIMITED CASES

MrMatch may consider a refund request where:

• A duplicate payment was made by mistake
• The user was charged incorrectly
• A purchased membership or digital service was not delivered
• A technical issue prevented access to the purchased service
• A payment was made without proper authorisation
• A refund is required under applicable law
• MrMatch determines that a refund is appropriate based on the circumstances

Refunds are not guaranteed and will be reviewed case by case.

7. NON-REFUNDABLE CASES

Except where required by applicable law, refunds will generally not be provided where:

• The membership period has already started
• Diamonds have been delivered to the user account
• Diamonds have been spent or used
• Incognito access has been activated
• Boosts have been activated
• Fire Mode add-ons have been activated
• The user has used paid features
• The user changes their mind after purchase
• The user does not receive matches, replies, dates, or desired results
• The user fails verification requirements
• The user’s account is suspended or removed for violating MrMatch policies
• The user breaches the Terms of Service or Community Guidelines
• The user deletes their account after purchase
• The user is unable to use the platform due to device, internet, location, or user-side technical issues

8. ACCOUNT SUSPENSION OR TERMINATION

If a user account is suspended, restricted, or removed due to violation of MrMatch’s Terms of Service, Community Guidelines, safety rules, fraud prevention rules, verification rules, or applicable laws, the user may lose access to memberships, Diamonds, and digital services.

In such cases, refunds will not usually be provided, except where required by applicable law.

9. VERIFICATION-RELATED RESTRICTIONS

Some MrMatch features may require face verification, liveness verification, identity verification, photo verification, SafeDate Certified Shield status, or other safety checks.

If a user is unable or unwilling to complete required verification, access to certain features may be limited.

Failure to complete verification does not automatically qualify for a refund if the verification requirement was part of the platform’s safety process or feature eligibility rules.

10. TECHNICAL ISSUES

If you experience a technical issue with a paid membership, Diamond purchase, Incognito access, Boost, Fire Mode add-on, or other digital service, please contact MrMatch support as soon as possible.

MrMatch may investigate the issue and may offer one or more of the following solutions:

• Restore missing Diamonds
• Reapply the digital service
• Extend access where appropriate
• Provide platform credit
• Issue a refund where appropriate
• Provide another reasonable solution

MrMatch may request screenshots, transaction details, device information, or other information needed to investigate the issue.

11. THIRD-PARTY PAYMENT PROVIDERS AND APP STORES

Payments may be processed by Morant Terra, payment gateways, app stores, or other authorised payment providers.

If a purchase is made through a third-party platform such as Apple App Store, Google Play, or another app store, refunds may be handled according to that platform’s refund rules and process.

MrMatch may not be able to directly issue refunds for purchases controlled by third-party platforms, but we may assist users where possible.

12. TAXES, FEES, AND CURRENCY

Prices may include or exclude taxes depending on the region, payment provider, and applicable law.

Refunds, where approved, may exclude taxes, payment processing fees, currency conversion fees, bank charges, or other third-party charges unless required by applicable law.

If a refund is issued in a different currency, the refunded amount may vary due to exchange rates or fees charged by banks or payment providers.

13. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a charge is incorrect, please contact MrMatch support from the website first so we can review the issue.

Filing a false, abusive, or improper chargeback may result in account restrictions, suspension, loss of access to paid features, recovery action, or other measures permitted by law.

MrMatch reserves the right to provide transaction records, account activity, usage history, verification logs, and related information to payment providers, banks, or dispute resolution providers where necessary to respond to payment disputes.

14. HOW TO REQUEST A REFUND

To request a refund, please contact MrMatch through the support or contact details available on the MrMatch website.

Your refund request should include:

• Registered email address or phone number
• Transaction ID or payment reference
• Date of purchase
• Amount paid
• Item purchased
• Reason for the refund request
• Screenshots or supporting details, if available

Refund requests should be submitted as soon as possible after the issue occurs.

15. REFUND PROCESSING TIME

If a refund is approved, it will usually be processed to the original payment method where possible.

Refund processing times may vary depending on the payment provider, bank, card issuer, app store, or payment method.

MrMatch is not responsible for delays caused by banks, card networks, app stores, or third-party payment providers.

16. PROMOTIONS, OFFERS, AND BONUS DIAMONDS

Promotional offers, discounted memberships, bonus Diamonds, free Diamonds, referral Diamonds, reward Diamonds, trial access, and complimentary digital services may be subject to additional terms.

Promotional or bonus items are generally not refundable, transferable, or redeemable for cash.

MrMatch may modify, suspend, or withdraw promotions at any time.

17. CHANGES TO THIS POLICY

MrMatch may update this Refund and Cancellation Policy from time to time.

Updated versions will be posted on the MrMatch website with a revised “Last Updated” date.

Continued use of MrMatch after updates means you accept the revised policy.

18. CONTACT US

For refund requests, billing questions, payment issues, or support, please contact MrMatch through the contact information available on the MrMatch website.